How to Use Comments to Gather Feedback

You can allow your customers and website visitors to provide additional comments along with their responses to the survey questions. Comments allow them to provide extra feedback about their experience with your website, products, or services, thereby, giving you an opportunity to get more useful information.

Comments can be added to the following question types:

Multiple-Choice
Checkbox
Grid of Choices
Text Box (since it allows the survey takers to share their experiences in detail)

Here's how you can enable comments in your survey:

Step 1: On the Manage Survey editor, click Multiple-Choice (as an example).

Edit online survey

Step 2: Enable the option Ask for comment on answer under Advanced. As shown in the screenshot below, your survey takers can add a small comment or a large comment to the answer they select. Once you're done customizing the question, save.

Edit a survey question

This is how the comment field could look like after selecting an answer for a survey question:

Add comments to an online survey question