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How to Create Net Promoter® Score Surveys

 

Video About: What is Net Promoter Score(NPS) and Why Businesses Use It?

 

Net Promoter Score or NPS survey consists of one question intended to garner a quick response from the customers and website visitors. Your customers respond to the NPS question using a rating scale. Use this survey to track customer ratings, analyze their feedback, and measure customer experience over time.

 

For example, this is how a customer support NPS survey looks like:

 

 

Here's how you can create an NPS survey:

 

Step 1: On your ProProfs Survey Maker dashboard, click + Create a Survey.

 

 

Step 2: Locate the option Create Net Promoter Score and click it.

 

 

Step 3: Select from a number of NPS templates to begin creating an NPS survey. For example, move your mouse pointer over the Customer Support NPS template and click Use This Template.

 

 

Step 4: On the Manage Survey screen, you can edit the default question if you want to. To do that, hover the mouse pointer over the question and click Edit Question when it appears. You can also add a new NPS question by clicking the NPS Scale question-type under the NPS Survey Fields dropdown.

 

 

Step 4.1: You can edit what the question says by clicking on it, in case you'd like to ask something else to your customers. You can also edit the NPS Scale Labels that are displayed above the NPS scale. Additionally, shown at the bottom of the screenshot is the text that is used as the response to the survey taker's answer. The 'X' in the sentence is replaced by the number from the NPS scale that the survey taker selects. Click Save once you're done editing the question.

 

 

Congratulations, your NPS survey is ready to use.

 

 

 

Related Articles:

How to Create a Survey
Types of Survey

How to Create a Scored Survey